Legal

    Privacy Policy

    Effective October 27, 2026

    Old City Cafe & Grill (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through our website at https://oldcitycafeandgrill.com, how we use it, and the choices available to you. By using our website and submitting a reservation, catering, or private party inquiry, you agree to the practices described here.

    Information We Collect

    We collect information you voluntarily provide when you submit a request through our website, including:

    • First and last name
    • Phone number
    • Email address
    • Requested reservation or event date and time
    • Party size or number of guests
    • Seating preference (inside or outside)
    • Catering service type, occasion, and event details
    • Company name, when provided
    • Special requests, notes, or messages you include
    • How you heard about us (referral source), when provided
    • Your separate SMS consent choices, when you select them

    We do not request sensitive personal data such as government identification numbers, financial account numbers, or health information through our website forms. Please do not include such information in any request or notes field.

    How We Use Your Information

    We use the information you submit to:

    • Receive and review your reservation or inquiry request
    • Follow up regarding availability, confirmation, or options
    • Respond to questions about catering or private party events
    • Communicate with you about your request
    • Send you marketing text messages only when you have separately opted in to receive them
    • Send you non-marketing informational text messages only when you have separately opted in to receive them
    • Improve our website and customer service

    Reservations and Inquiries

    Submitting a reservation, catering, or private party inquiry is a request, not a confirmed booking. Our team reviews each request and follows up to confirm availability and details. The information you provide is used to process and respond to your request.

    Service Providers

    We use third-party service providers to operate our website and manage customer communications. Our forms and reservation calendar are processed through our customer relationship management platform, which creates and stores contact and appointment records on our behalf. We use these providers as part of our normal business operations to receive and manage your requests.

    Our website also includes an AI voice receptionist feature that may assist visitors with questions and requests. Information you share during a voice interaction, such as your name and contact details, may be processed to help respond to your request.

    A Google Reviews widget is embedded on our website to display guest reviews. The widget provider may collect technical information about your visit to the page where it appears.

    Online Ordering Through App2Food

    Our website links to a third-party online ordering service (App2Food) so you can place pickup or delivery orders. When you click an “Order Online” button, you leave our website and are directed to the third-party ordering platform. Any information you provide to place an order — including payment and delivery details — is collected and processed by that third party under its own terms and privacy policy, not by us. We do not control and are not responsible for the third-party ordering platform’s data practices.

    SMS Messaging and Mobile Information Privacy

    You may separately choose to receive informational SMS messages and marketing SMS messages from us. Providing your phone number to submit a reservation or inquiry does not automatically grant permission to receive marketing text messages. Marketing and non-marketing text messages each require their own separate, optional consent.

    Where you provide separate consent, we may send:

    • Informational messages about reservations, inquiry responses, and restaurant information you request
    • Marketing messages about specials, promotions, and events, only when you have separately opted in

    Message frequency varies. Message and data rates may apply. You can reply STOP to opt out or HELP for assistance at any time.

    No mobile information will be shared with third parties/ affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

    SMS messages are sent only when the relevant messaging service is enabled and you have provided the appropriate consent described above. Providing your phone number alone does not enroll you in any SMS program.

    Cookies, Analytics, and Third-Party Embeds

    Our website may use cookies and similar technologies for basic functionality and analytics. We may use analytics to understand how visitors use the site. Third-party embeds, including the Google Reviews widget, may set their own cookies or collect technical information subject to their own policies.

    You can control or disable cookies through your browser settings. Disabling cookies may affect some features of the site.

    Data Security and Retention

    We take reasonable measures to help protect the information you submit. However, no method of transmission over the internet or electronic storage is completely secure. We do not make specific guarantees about the security of your information. We retain information submitted through our forms for as long as needed to respond to your request and operate our business, in accordance with our normal practices.

    Your Privacy Rights and Inquiries

    You may contact us to ask questions about this Privacy Policy or the information we hold about you. Depending on where you live, you may have rights to request access to, correction of, or deletion of your personal information. We will respond to verified requests as required by applicable law.

    Providing your phone number or submitting a form does not automatically enroll you in any marketing program. Marketing and non-marketing SMS consent are each independent and optional.

    Contact Us

    If you have questions about this Privacy Policy or your personal information, please contact us:

    (908) 276-2701oldcitycafeandgrill@gmail.com
    20 North Union Avenue, Cranford, NJ 07016

    Changes to This Policy

    We may update this Privacy Policy from time to time. The “Effective” date at the top of this page indicates when it was last updated. We encourage you to review this page periodically.

    Please also review our Terms & Conditions.